Luxe Gift Wrap

For full-price purchases, you have the option to select gift wrapping during the checkout process. Our signature packaging, crafted from recyclable paper, features a classic Mark Cross box finished with a hand-tied ribbon.

If you have any questions about your order or our shipping & return policies, please contact our Customer Service team.

Monday – Friday, 9AM – 5PM est

customerservice@markcross.com

Our customer service team will respond to all emails within 48 - 72 hours.

MONOGRAM ITEMS

• Please anticipate an additional 3 weeks for personalization order to be shipped. Personalized orders are final sale and not eligible for returns or exchanges. Every personalized order will be hand-painted by our expert artisans, resulting one-of-a-kind finish that may vary slightly from the image. Prior to adding items to your shopping cart, kindly verify accuracy of the entered text

USA SHIPMENTS

• We ship all orders to a United States address via UPS.

INTERNATIONAL SHIPMENTS

• We ship to over 60 countries via DHL. We cannot deliver to P.O. Boxes and APO/FPO addresses.

RETURNS

• Personalized / monogram orders are final sale and not eligible for returns or exchanges.
• For regular online orders, we offer a full refund for unworn and unused goods returned within 14 days.